True to their word, Xikar products

Cigar talk, cigar commentary , product review

I previously commented on the design flaw concerning Xikar’s Stratosphere 1 lighter. I enjoyed the operation of  the lighter as a practical, rugged , coil which produced a even flame for my smokes.

The problem was the cap and pin  of the lighter kept breaking after  several months of use.  I rotate my lighters so it was not from overuse or abuse.  I kept sending them back as their policy on lifetime replacement or repair was totally true.

The lighter was replaced in a few short weeks.  Yesterday I received their beefed up version of the lighter, now called the Stratosphere 2 which has a stronger looking cap and pin.  This model looks as if they corrected the issue I had with the other product.

I commend Xikar for the fast replacement, their no nonsense approach to keeping their customer base happy. There was no back and forth comments about anything I reported to them. I just sent back the lighter and received the new one.

Down the road , I will give the report on how it is doing.  Thanks for Xikar for doing what they said they would do.

Keep smoking.

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