Cigar talk, cigar commentary , product review
I previously commented on the design flaw concerning Xikar’s Stratosphere 1 lighter. I enjoyed the operation of the lighter as a practical, rugged , coil which produced a even flame for my smokes.
The problem was the cap and pin of the lighter kept breaking after several months of use. I rotate my lighters so it was not from overuse or abuse. I kept sending them back as their policy on lifetime replacement or repair was totally true.
The lighter was replaced in a few short weeks. Yesterday I received their beefed up version of the lighter, now called the Stratosphere 2 which has a stronger looking cap and pin. This model looks as if they corrected the issue I had with the other product.
I commend Xikar for the fast replacement, their no nonsense approach to keeping their customer base happy. There was no back and forth comments about anything I reported to them. I just sent back the lighter and received the new one.
Down the road , I will give the report on how it is doing. Thanks for Xikar for doing what they said they would do.